Jasmine
I've always been drawn to helping people.
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Whether it was spending my childhood with my grandparents, working in care when I was younger, or later supporting my own Gma through her journey with Alzheimer's disease, I've always found the greatest job satisfaction comes from making a genuine difference to somebody else's day.
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When the opportunity came to build on everything Mum had created, I knew exactly where I wanted to take the business.
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My vision was never just to offer practical help around the home. I wanted to create something built around human connection. Somewhere families could find not only an extra pair of hands, but someone they genuinely trusted to spend time with the people they care about most.
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That vision became Smart House Home Services.
In 2016, I founded Smart House Cleaning Services while raising my three daughters. Like many parents, I wanted a job that allowed me to work around family life while still doing something I enjoyed.
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Over the last ten years, I've been incredibly fortunate to build lasting relationships with so many wonderful customers. Many of them are still with me today, and I'm so grateful for the trust they've placed in me over the years.
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Watching the business grow has been something I'm incredibly proud of, and I'm excited to see it continue into its next chapter alongside Jasmine.
It's our pleasure to meet you...
Nadine
Our Journey...
Smart House Cleaning Services is founded
Nadine established Smart House Cleaning Services while raising three young daughters, building a trusted local business around reliable, high-quality domestic cleaning.
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Growing through recommendations
Over the next decade, Smart House grew almost entirely through word of mouth, earning the trust of loyal customers and becoming known for its reliable, friendly and personal service.
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A new vision
After experiencing first-hand the challenges of supporting a loved one with Alzheimer's disease, Jasmine began to see a growing need for companionship and practical home support within the local community.
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A new chapter begins
Jasmine took over the day-to-day running of the business, with the aim of building on the trusted reputation her mum had created while expanding the services offered to support more people in maintaining their independence at home.
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Smart House Home Services is born
Now offering domestic and commercial cleaning, companionship and practical home support.
Smart House Home Services continues to grow with one simple aim: To provide trustworthy, reliable support with kindness, compassion and a genuinely personal touch.
2016
2016-2025
2025
2026
Today
The timeline above tells you how Smart House Home Services came to be. If you'd like to understand the heart behind Smart House Home Services, I'd love to introduce you to my Gma Joyce.
My Why Letter...
A Personal Note Before You Read
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This isn't a typical "About Me" page.
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It's the story of my Gma Joyce, the lessons she unknowingly taught me, and why Smart House Home Services means so much to me.
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Parts of our journey were incredibly difficult, but it's also a story filled with love, laughter and the moments that shaped who I am today.
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If you choose to read on, thank you.
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Dear Reader,
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My Gma Joyce is my reason, and I'd love to tell you why.
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Please bear with me. You may wonder why I'm sharing so much detail, but I promise the background is important.
· Gma Joyce ·
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Growing up, my Gma was always by my side.
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She retired early to help look after me and, later, my younger sisters when they were born. I'd stay over at hers and Grandad's most Friday’s - fish, chips and curry sauce with scraps for tea, of course, followed by CSI on the television and cream crackers with butter and jam for supper.
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On Saturday mornings we'd catch the bus into town. Sometimes we'd meet up with her sisters, Shirley and Anne, before heading to Kirkgate Market to look at the latest cardigans on offer, followed by a bite to eat in a local café. If I was lucky, we'd finish with a trip to Waterstones.
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Much of my childhood was spent like this, in the company of older generations. By the age of five they had me playing card games like Scoop Rummy, Fish and Clock Patience (that one was genius), watching Elvis films and listening to Bill Haley & His Comets.
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My Gma's shoe cupboard was my treasure chest. She was a tiny size 3, which meant I could squeeze into her heels and happily clip-clop up and down the road pretending I was all grown up.
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Looking back, it's probably why I've so often been described as an "old soul". It was simply normal to me, and I wouldn't have wanted it any other way.
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My Gma Joyce was a nurse. Throughout her career she worked in both hospitals and nursing homes before retiring to help look after us and my Grandad Ray. Later, she also became the main support for her sisters and brother as they reached the end of their lives. Helping people wasn't just something she did; it was who she was.
· When Everything Changed ·
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Sadly, in 2021, Gma was diagnosed with Alzheimer's disease.
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The years that followed became some of the most challenging and heartbreaking of my life.
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They changed me in ways I could never have imagined, but they also taught me more than I ever expected.
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They helped me grow into myself, shaped the person I am today, and ultimately led me to discover what I believe is my calling.
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Nothing prepares you for watching someone who has always been your constant slowly begin to change.
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At first, it was little things.
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The kind of things you laugh off because surely, they're just part of getting older.
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A forgotten conversation. Misplaced belongings. Questions repeated a little more often than before. The mixing up of names, Gma always went through 5 names before actually reaching yours anyway!
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Then, slowly, those little moments became more frequent, until one day they were simply part of everyday life.
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The woman who had spent her whole life caring for everyone else was now the one who needed caring for.
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That was incredibly difficult for all of us, but perhaps most of all, for Gma herself.
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She had always been fiercely independent. She had spent decades looking after her family, her patients, her husband, her siblings.
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Accepting help wasn't something that came naturally to her, and I don't think that's uncommon.
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Many people don't want to feel like they're losing their independence, even when accepting a little support could make life so much easier.
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Looking back now, I realise that what people often need isn't someone to take over.
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They need someone to walk alongside them for a while.
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· Learning to See The World Through Gma's Eyes ·
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I think this next part is incredibly important, and I'd ask that you read it with an open mind.
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So many people simply don't know how to cope with watching someone they love change because of dementia. Understandably, it's easy to become consumed by the heartbreak of it all.
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This is what we found helped us.
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Somewhere along the way, we realised that if we focused only on what dementia was taking away, we'd miss the moments it was still giving us.
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So we chose, wherever we could, to meet Gma where she was.
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We learned to laugh with her, not at her, and to embrace the wonderfully unexpected moments that became part of our everyday lives.
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By allowing ourselves to do that, it wasn't all sadness.
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That might sound strange to say, but dementia has a way of creating moments that are heartbreaking one minute and humorous the next.
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There was the time we spent half an hour searching the house for her reading glasses, only to discover them sitting proudly in the fridge door above the milk (all 3 pairs!).
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Or the day she looked at me with complete sincerity and announced that she'd decided it was time to stop driving. Naturally I was a little concerned, until I remembered she'd never actually passed a driving test. She'd been watching Traffic Cops on television and, in her mind, she'd become quite the motorist.
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We laughed. Not at her, but with her.
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Those moments became gifts.
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One of the greatest lessons Gma unknowingly taught me was that there is very little value in trying to pull someone back into your reality when, to them, their own reality feels completely true.
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Correcting every memory. Arguing every detail. Telling someone they're wrong over and over again. It rarely brings comfort.
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Instead, we learned to step into Gma's world for a little while.
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If she believed something had happened, we'd gently go with it. If she wanted to tell us the same story for the tenth time that afternoon, we'd listen as though it were the first. And if that meant spending an afternoon laughing about imaginary driving lessons or searching for glasses in increasingly unusual places, then so be it.
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Those moments didn't take away the sadness of dementia.
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They simply reminded us that joy still had a place alongside it.
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Looking back now, I realise we weren't just helping Gma. She was teaching us.
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She taught us patience.
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She taught us perspective.
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And perhaps most importantly, she taught us that kindness isn't always about having the right answers. Sometimes it's simply about meeting someone exactly where they are.
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As Gma's dementia progressed, we began to see parts of the illness we'd never experienced before.